Refunds
Refund policy
Everything you need to know about getting your money back after an approved return.
When are refunds processed?
After we receive and inspect the returned item, refunds begin within 3–5 business days.
How are refunds issued?
- K-Net: refunded to the same card used at checkout
- Visa / MasterCard: refunded to the same card; bank may take 5–10 business days to reflect
- Cash on delivery: refunded as store credit, or in cash via a partner branch
When refunds aren't issued
- Item damaged after delivery due to misuse
- More than 14 days have passed since delivery
- Item belongs to a non-returnable category (see Returns policy)
Are there refund fees?
No — refunds are completely free for orders inside Kuwait. We do not deduct administrative fees.